Terms and Conditions of Service

We are unable to offer fittings at our workshop at this time, but we offer a convenient come-to-you fitting option for a modest fee. In-home fittings located up to 15 miles from our location in Lancaster City will be charged $15 per fitting. In-home fittings between 15-50 miles away will be charged $45 per fitting. (These are flat fees that will be charged per visit, not per item.)

Pickup will be scheduled at least one week from drop off for simple alterations and repairs, or two to three weeks for formal wear and more involved work. Rush completion of orders may be accommodated in certain circumstances for an additional 50% of the final bill.

Items dropped off in dirty, stained, or odorous condition may be cleaned at the sewist’s discretion before work will be completed, with a laundering charge of $5 per item.

Payment for all services is due at pickup. Payment may be made with cash, check, or through Venmo.

Unclaimed items will be held for no longer than 90 days after the completion of all alterations. Crimson Thread Sewing will make no fewer than three attempts to contact the client. After 90 days, unclaimed items will be considered abandoned and will be disposed of at our discretion.

A complementary steaming and garment bag will be offered with all formal wear alterations completed.